AERZY Troubleshooting

Try the checks below before contacting support.

Humidifier Not Working

• Confirm the power cord is connected to a powered outlet.
• Check whether the water level is too low.
• Make sure the water tank/base chamber is installed correctly.
• If water entered the internal unit, do not power on immediately. Let the unit dry in a ventilated area before use.

No Mist Output

• Check whether the air outlet is blocked.
• Refill the water tank if water is low.
• Check humidity settings and mist level.
• Clean mineral scale from the atomizer if needed.

Water Leakage

• Place the humidifier on a firm, flat, level surface.
• Do not fill past the MAX line.
• Make sure water is not added into the mist outlet or base chamber.
• Check that silicone tube, base chamber, filter, and tank connections are secure.

Unusual Noise

• A brief pump sound during startup can be normal.
• Refill if water is too low.
• If loud or abnormal sounds continue, stop use and contact support.

White Dust

White dust can result from minerals in the water. Purified, filtered, or distilled water is recommended.

If the issue continues, contact AERZY Support.

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AERZY Customer Support
Email: aerzy_service@outlook.com
Contact us anytime. Our support team will respond within 12 hours.