HQ-JS2507 Support

HQ-JS2507 Customer Support

Supported ASINs: B0HC1Y2FJB (White) · B0HC1RQPKB (Black)

Support for the AERZY HQ-JS2507 18L / 4.75Gal ultrasonic cool and warm mist humidifier.

Quick Start

  1. Place the humidifier on a firm, flat, level surface.
  2. Make sure the base chamber and water tank are correctly connected.
  3. Add water only into the water inlet tank or main water tank. Do not add water to the mist outlet, nozzle, or base chamber.
  4. Do not fill past the MAX line.
  5. After first startup, allow about 45–55 seconds for the system to pump water and begin misting.

Common Help Topics

  • Humidifier not working
  • No mist output
  • Frequent auto shutdown
  • Low water indicator
  • Water leakage
  • Pump noise or unusual noise
  • White dust
  • Wi-Fi pairing
  • Cleaning and descaling

Care Tips

Purified, filtered, or distilled water is recommended to reduce mineral buildup and white dust. Do not add essential oil directly into the water tank.

View Troubleshooting Guide · User Manuals · 2-Year Warranty

AERZY Customer Support
Email: aerzy_service@outlook.com
Contact us anytime. Our support team will respond within 12 hours.